Cancellation & Refund Policy
We understand that plans can change unexpectedly. Because our group departures and customized holidays involve pre-booking hotels, transport permits, and vehicle charters in advance, we have established fair and transparent cancellation guidelines outlined below.
Cancellation Timeline & Refund Slabs
Notice of cancellation must be sent in writing to our official WhatsApp helpline (+91 9137666660) or email. Slabs are calculated from the scheduled trip departure date:
| Cancellation Notice Period | Refund Percentage | Reschedule Option |
|---|---|---|
| 30 days or more before departure | 90% Refund (or 100% trip voucher) | Free batch rescheduling |
| 15 to 29 days before departure | 50% Refund | Adjustable to future batch with nominal fee |
| 7 to 14 days before departure | 25% Refund | Subject to hotel cancellation terms |
| Less than 7 days / No-Show | Non-Refundable (0%) | Replacement traveler permitted with notice |
Transfer Your Booking to a Friend (Zero Penalty)
If you are unable to travel at the last moment, you have the option to transfer your reserved seat to a friend or family member at zero penalty, provided you inform our WhatsApp desk at least 48 hours prior to vehicle departure for permit/rooming adjustments.
Weather, Landslides & Force Majeure Events
In high-altitude Himalayan sectors (such as Atal Tunnel, Rohtang, Spiti, Leh, Gulmarg, or Kedarnath), travel is subject to sudden weather disruptions, heavy snowfall, rainstorms, and road blockages announced by local administration:
- Route Diversions: If a scheduled pass or sightseeing spot is blocked, our certified trip captains will reroute to a safe alternative destination with no additional operational fee.
- Trip Postponement: If government authorities shut down vehicular movement before departure, travelers receive a 100% credit voucher valid for 1 year to join any future Hansvahini departure.
- Mid-Trip Delays: Any additional days of stay, food, or emergency transport incurred due to unexpected natural roadblocks during the journey are borne by travelers on actual cost basis.
Refund Processing Timelines
All eligible refunds are settled via direct bank transfer (NEFT / IMPS / UPI) to the original account from which the token advance was received. Refunds are processed within 5 to 7 working days from the date of written cancellation confirmation.
How to Request a Cancellation or Reschedule
To request a cancellation, message our official helpline directly with your booking name, package title, and travel date: